Patient Care Coordinator/ Call Center Representative

Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities:

• Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice

• Responsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location.

• Educates patients about the patient portal and encourages patient participation.

• Assists in explanation of pre procedural instructions.

• Recommends improvements to workflows to ensure maximum schedule utilization

• Maintains inventory of supplies and places orders

• Directly assists the medical director and director of operations

• Participates with special projects and performs other duties as assigned

• Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints

• Participates in special projects and performs other duties as assigned.

• Answer incoming phone calls to screen patients, answer questions, or schedule appointments

• Make outbound phone calls to patients, pharmacies, or insurance companies

• Ensure that providers are scheduled for best use of time (Optimized)

• Support clinicians by responding to telephone encounters

• Schedule patient follow-up appointments as requested

• Reach out to patients who are late to tele visits

• Send referral letters to referring physician

• Monitor and complete tickets via e-Clinical Works support portal

• Respond to patient inquiries

• Troubleshoot minor technological issues or escalate them to our helpdesk

• Liaison between call center agents and medical assistants

Essential Functions:

Medical office reception experience, including:

• Use of an Electronic Health Record (EHR) in your daily work

• Answering phones and multitasking in a fast-paced clinical practice

• Scheduling patient appointments

• Insurance verification

• Understanding of patient privacy rules and experience in a HIPAA-compliant practice

• Strong written and verbal communication skills

• Excellent customer Service

• Understanding of general medical practice workflows

• Ability to multitask accurately

• Enjoy working in team-based environment

• Training in New York with occasional days in the office

Qualifications:

• Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.

• Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.

Qualifications:

• Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.

• Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.