Patient Care Coordinator/ Call Center Representative

Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities:

• Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice
• Responsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location.
• Educates patients about the patient portal and encourages patient participation.
• Assists in explanation of pre procedural instructions.
• Recommends improvements to workflows to ensure maximum schedule utilization
• Maintains inventory of supplies and places orders
• Directly assists the medical director and director of operations
• Participates with special projects and performs other duties as assigned
• Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints
• Participates in special projects and performs other duties as assigned.
• Answer incoming phone calls to screen patients, answer questions, or schedule appointments
• Make outbound phone calls to patients, pharmacies, or insurance companies
• Ensure that providers are scheduled for best use of time (Optimized)

• Support clinicians by responding to telephone encounters
• Schedule patient follow-up appointments as requested
• Reach out to patients who are late to tele visits
• Send referral letters to referring physician
• Monitor and complete tickets via e-Clinical Works support portal
• Respond to patient inquiries
• Troubleshoot minor technological issues or escalate them to our helpdesk
• Liaison between call center agents and medical assistants

Essential Functions:

Medical office reception experience, including:

• Use of an Electronic Health Record (EHR) in your daily work
• Answering phones and multitasking in a fast-paced clinical practice
• Scheduling patient appointments
• Insurance verification
• Understanding of patient privacy rules and experience in a HIPAA-compliant practice
• Strong written and verbal communication skills
• Excellent customer Service
• Understanding of general medical practice workflows
• Ability to multitask accurately
• Enjoy working in team-based environment
• Training in New York with occasional days in the office

Qualifications:

• Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.
• Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.

Qualifications:

• Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.
• Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.