Call Center Manager

Job description

Call Center Manager to assist with daily operations of high volume calls from patients.  In this role, you will be responsible for quality assurance by monitoring phone calls.  Provide feedback to call agents and coaching. The call center manager is in charge of tracking the call agent's KPI's and scoreboards, weekly.   The right individual will be inspirational, a  good coach, and motivating all while ensuring that the daily operational and quality goals are met. 


The call center manager will be responsible for hiring/firing, onboarding, training, and delegating daily responsibilities to the call center team.  In this position, the call center manager reports to the Director of Operations and communicates daily goals and metrics.  Tracks and reports daily productivity and outcomes.  The individual must process strong communication skills to decimate information to the 


Requirements

Associate or Bachelor's Degree (Healthcare administration, Business administration, etc
Minimum 2 years of call center experience manager 

Experience with a phone system 

Proficient with Excel 


Manhattan Specialty Care is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Vision insurance